Business Support Analyst

What This Job Involves - Principal support to the Hong Kong and ANZ Cluster Head on business operation matters/ deliverables between JLL and Line of Business (LOB). Provide support and guidance to the Property Management team. Support to enforce initiatives and operational efficiency and the workplace experience. - Observe up-to-date HLP headcount plan, analyze trends to cluster head for strategic planning. - Observe/ Analyse space utilization to cluster head for strategic planning - Maintain good occupancy record. - Manage/ validate system approval on the GL, Concur, Ariba, Rents payments, Tririga, EMS, PASSPORT, Contingent workers, TPO, RCSA process, etc. - Keep up-to-date Crisis Management Plan, inventory, training, latest policies - Maintain good client relationship. Be proactive in providing professional and trusted advise to LOBs on country matters - Maintain a good organization of department records/ centralized storage to prepare for audit at any times. Major Responsibilities Strategy support/ analysis - Observe changes in HLP headcount plan, analyze trends, implications to the portfolio in order for GRE to react timely to real estate changes. - Assist in obtaining business requirements, stacking plan analysis/ presentation, support real estate strategy and presentation Operations Management - Provide support to the Cluster Head on dealing with user inquiries/ Operational matters/ follow ups. ‘One stop service for LOBs’. - Lead/ support new regional/ global initiatives and roll out. - Work closely with various internal functional groups; finance, design and construction, risk and control, real estate consultants, lines of business, etc., as appropriate in ensuring reports, matrices are updated in a timely basis. - Manage system in ensuring Contingent workers, CWOC, PASSPORT, EMS, Ariba, Concur payments, rents variance, GL substantiation are validated on a timely manner. Maintain JPM TPO/ TPI process