Role Overview:additional information/documentation if requested.Ensure client file documentations are compliant and proper safekeeping as per DFSA standards as per stipulated processes. Ensure safekeeping of client files and the stipulated process checks & controls are implemented.Follow up on any Booking Centre/DIFC deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.Remain current and thorough on operational processes, services and firms systems/applications.Liaise with RM/IA to ensure voice logs are completed and reported to Booking Centre.Report daily trades to cross border desk for reconciliation purposes.Resolve any trade/non trade related corrections in conjunction with the Cross Border Desk with appropriate reporting to Business Manager / Team Head.Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR requests.Proactively manage and resolve margin calls with Credit and Cross Border Desk in conjunction with RM.Actively manage Loan/deposit roll over instructions as received from Cross Border Desk.Process all inward/outward cash and security transfer instructions received from client in conjunction with RM/ Booking Centre/Counterparty and client.Complete all mandatory and required training.Highlight any suspicious activity/client complaints to Head of Business/Business Manager in a timely manner.Skills & Qualifications:Graduate degree at a minimum, with a strong background in finance / economics is desirable.Key work experience within the Banking Industry, preferably in a client facing function, ideally within the Wealth Management space.Fluency in oral and written English and ArabicExperience of having worked within the DFSA regulatory framework and familiarity with the DFSA Rules and regulations
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